Refund and Returns Policy

At Freya Safari, we want you to be completely satisfied with your purchase. If you are not entirely happy with your items, we are here to help! Please read our refund and return policy below.

1. Returns

  • Eligibility for Returns:
    We accept returns for items that are unused, in their original condition, and with all tags and packaging intact. Items must be returned within [14 days] of delivery to qualify for a return.
  • Non-Returnable Items:
    The following items are non-returnable:
    • Items that have been used or damaged by the customer.
    • Gift cards or downloadable items.
    • Personalized or custom-made products (if applicable).

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us at [email protected] within [14 days] from the date of delivery.
  2. Provide your order number, item details, and the reason for the return.
  3. Our team will guide you through the process and provide the return shipping address.
  4. Pack the item securely and ship it back to us. The customer is responsible for covering the return shipping cost.

3. Refunds

  • Refund Eligibility:
    Once we receive and inspect the returned item(s), we will process your refund. If the return meets our policy guidelines, we will issue a refund to you.
  • Refund Method:
    Since we only offer cash on delivery as a payment option. Please allow [4] for the refund to be processed after receiving the returned items.
  • Partial Refunds:
    In some cases, we may issue partial refunds if the item is returned in a condition that is not completely unused or damaged.

4. Exchanges

Currently, we do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us immediately at [email protected] with clear photos of the damaged product.
  • We will arrange for a replacement or full refund for the defective item, and the return shipping costs will be covered by us.

6. Cancellation Policy

As we only offer cash on delivery as the payment option, cancellations must be made before the order is dispatched. If you wish to cancel an order, please contact us immediately at [email protected]. Once the item is shipped, cancellations will not be possible.

7. Late or Missing Refunds

If you have not received your refund yet, please:

  1. Check your bank account or payment method.
  2. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

8. Customer Responsibility

The customer is responsible for ensuring that the returned item(s) meet our return criteria. We will not accept returns that do not meet the eligibility requirements outlined in this policy.

9. Contact Us

If you have any questions regarding our refund and return policy, please contact us [email protected].