Shipping Policy

At Freya Safari, we are committed to delivering your orders promptly and safely, no matter where you are in the world. Please read our shipping policy for important information about how we process your orders, shipping fees, and delivery times.

1. Order Processing Time

  • All orders are processed within [1-3 business days].
  • Orders are shipped on business days, which are Monday to Friday. We do not process or ship orders on weekends or public holidays.
  • Once your order is placed, you will receive an order confirmation email. After your order is processed, you will receive a tracking number (if applicable) for your shipment.

2. Shipping Costs

  • Free Shipping:
    We offer free standard shipping for all orders worldwide.
  • Expedited Shipping:
    For faster delivery, we offer expedited shipping options. The cost will be calculated at checkout based on your location and the shipping method chosen.

3. Shipping Locations

We ship worldwide to most countries. You can check if we deliver to your location during checkout by entering your shipping address.

4. Delivery Times

Delivery times vary depending on the destination and the shipping method selected. Below are estimated delivery times for standard shipping:

  • Domestic Orders (if applicable):
    [5-7 business days].
  • International Orders:
    Delivery times for international orders typically range from [10-20 business days], depending on the country and customs processing.

Note: Delivery times are estimates and may vary due to factors like customs delays, weather conditions, and shipping carrier delays.

5. Customs, Duties, and Taxes

  • International customers are responsible for any additional customs duties, taxes, or fees that may be imposed by their country upon delivery.
  • We are not responsible for delays caused by customs processing or any additional charges incurred during customs clearance.

6. Cash on Delivery (COD)

  • Freya Safari accepts Cash on Delivery (COD) as the only payment method.
  • Please ensure you are available to make the payment in cash upon delivery.
  • COD is available for most orders. If you’re in a location where COD is not available, we will notify you during the checkout process.

7. Shipping Carrier

We use trusted local and international shipping carriers to ensure your items are delivered in a timely and secure manner.

8. Order Tracking

Once your order has shipped, you will receive a tracking number via email (if applicable). You can use this tracking number to monitor your order’s status and estimated delivery date.

9. Missing or Lost Orders

While we do everything we can to ensure that your order is delivered safely, we are not responsible for orders that are lost, delayed, or damaged during transit. If you believe your order is lost, please contact us immediately at [email protected], and we will work with the carrier to resolve the issue.

10. Address Issues

Please double-check your shipping address during checkout to ensure it is accurate. We are not responsible for shipping delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error in your address after placing an order, please contact us as soon as possible.

11. Returns & Exchanges

Please refer to our [Returns and Refund Policy] for more information on returns, exchanges, and any related procedures.

12. Contact Us

If you have any questions or concerns regarding shipping, please contact us [email protected].